Job opportunities at NIAM
The National Indo-American Museum (NIAM) builds bridges across generations and connects cultures through the diverse, colorful stories of all Indian Americans.
The vision and dedication of founders and advisors spending months in the discovery process, established the newly named “Indian American Heritage Museum” in 2007 with IAC continuing its role as incubator and providing free space for a small display area/board room and serving as the fiscal agent. Expanding visions and programs led to encompassing Indian Americans from across USA and renaming Indo American Heritage Museum to National Indo American Museum in 2019. NIAM will be transitioning from a virtual museum to a location at 815 South Main Street, Lombard, Illinois in September 2021 with opening of the Umang & Paragi Patel Center.
More information can be found at www.niam.org.
TITLE: Guest Relations Representative / Front Desk Executive
IMMEDIATE SUPERVISOR: President of NIAM
HOURS: 20 hrs/week
Position Purpose/ Description
- The Guest Relations Representative is responsible for providing assistance and information to Museum visitors and staff.
- Processing museum admissions, and program fees.
- Providing customer service to visitors, monitoring Museum appearance and supporting other Museum facilities.
DUTIES AND RESPONSIBILITIES: Front Desk
- Greets the public, briefly orientating visitors to the Museum, programs and events.
- Processes admissions and any fees for programs, memberships and events through square payment. Cash handling must be handled accurately and balance to zero at end of shift in the cash collections box along with corresponding data entry.
- Outlines Museum activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, public telephone, taxi, food service, etc.)
- Answers the Museum’s central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed.
- Observes individuals entering the Museum entrance and report any irregularities or emergency to appropriate management or authorities.
- Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing descriptions on benefits of becoming an annual member.
- Is aware of facilities including heating, cooling, locking, parking, emergency contacts and support.
- Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Visitor Services training.
- Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Relations Manager or Retail Manager.
- Assists in the operation of the Museum Gift Shop, as needed.
- Performs other related duties as required.
To be successful, an individual must be able to perform each job duty satisfactorily.
EDUCATION AND EXPERIENCE
Minimum high school graduation preferred. Experience in customer service and cash handling required.
SKILLS AND ABILITIES
- Customer service skills.
- Familiarity with computer systems, point-of-sale systems.
- Cash handling expertise.
- Strong communication skills; verbal and written.
- Solid organizational and problem-solving skills.
- Must be able to stand for extended periods.
- Ability to work as a team player.
Schedules vary based on the needs of the Museum. Typically, this position will be scheduled for 20 hours a week which may include normal business hours, might require after hour for special events and functions.
National Indo-American Museum Job Description: Guest Relations Representative 2021-2022.
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents in this position. This job description is not intended to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and work conditions of employees assigned to this job. Management has sole discretion to add or modify the duties of this position and designate other functions as essential at any point in time. Management may also modify working hours and work location at any point in time. This job description is not an employment agreement or contract.
Title: Executive Director
Reports to: President, Board of Directors
Supervises: Current and Future Staff
General Summary: This is a full-time position at the Center. Variance from regular hours may often be necessary to meet the Museum’s needs.
The Executive Director is a high-energy leader who embodies NIAM’s values and motivates the community to execute its mission. The Executive Director is responsible for providing operational and administrative oversight for the Museum’s expanding programs and funding sources, implementing new options suggested by the board that lead to stable and expanding revenue generation for the overall well-being of the Museum. Although components of these responsibilities may be delegated to staff, the ultimate responsibility is that of the Executive Director.
Principal Duties and Responsibilities
1. Maintains and nurtures the mission of NIAM through effective management:
- Be aware of the Indian festival calendar and what is happening in the Indian American community in the US.
- Communicate with and support the Board of Directors in various Museum activities.
- Manage external communication of information with Chair of Marketing and the Board of Directors.
- Attend events that support the mission of the Museum.
- Raise visibility of NIAM in the community represent the Museum with various constituencies that support the mission of the Museum.
- Work closely with Vice President of Development and the Board of Directors for the major annual fundraising event.
2. Ensures the Museum’s fiscal viability by:
- Approving and monitoring the budget and financial resources in co-operation with the Board Treasurer and the Board of Directors.
- Monitoring Museum’s cash flow and all major expenditures in cooperation with Board Treasurer.
- Preparing monthly financial reports in cooperation with Board Treasurer.
- Participating in the annual audit, if required by the state.
- Identifying & recommending opportunities to monetize program offerings to the Board of Directors.
- Work closely with NIAM’s grant writers to identify, coordinate and manage grant applications.
3. Enable the Board of Directors to effectively oversee the Museum by:
- Working with staff to provide regular and specific information.
- Initiating discussion of new program and funding opportunities and policy changes.
- Implementing Board approved policy and programs and communicating this with staff.
- Working with staff to coordinate and direct short- and long-term planning in cooperation with the board.
- Assist with recruiting, training, and managing volunteers.
- Schedule and prepare agenda for Annual Meeting in June, followed by a New Board-Old Board handover meeting shortly thereafter.
4. Supervise and support staff by:
- Providing challenges, affirmations, and performance reviews in a timely manner.
- Encouraging staff development and training.
- Implementing personnel policies and salary structures.
- Approving new hires and terminations.
5. Manage major contracts/leases and rentals at the Center:
- Serve as the point of contact for lessees, vendors, real-estate mgmt. company, etc.
- Manage liability insurance and other insurance contracts.
- Evaluate, recommend and renegotiate contracts as needed.
- Communicate with vendors in a timely manner and approve invoices in cooperation with Director of Finance.
- Maintain databases of members, directors, interns, vendors, and others in cooperation with Board of Directors.
6. Knowledge, Skills and Abilities Required:
- A minimum of 5 years substantial demonstrated experience with the management of a non-profit organization, preferably in the arts.
- Experience with fundraising, including donor cultivation and monetizing opportunities.
- Strong interpersonal and communication skills including conflict management and problem solving.
- Ability to make thoughtful, productive decisions employing an inclusive process.
- Ability to adapt to change and the evolving nature of a position.
- Ability to approach people in a manner which creates harmony and cooperation.
- Ability to prepare and deliver written and oral reports and presentations in a variety of settings.
- Effective organizational skills and work with a Board of Directors.
- Ability to move around the Chicagoland area for meetings and conferences.
Salary commensurate with experience.