Jobs

• Greets the public, briefly orientating visitors to the Museum, programs and events.
• Processes admissions and any fees for programs, memberships and events through square payment. Cash handling must be handled accurately and balance to zero at end of shift in the cash collections box along with corresponding data entry.
• Outlines Museum activities, provides orientation information about the galleries, and provide directional services (e.g., bathroom, public telephone, taxi, food service, etc.)
• Answers the Museum’s central telephone lines promptly, answer inquiries courteously, and direct callers to appropriate staff offices and individuals as needed.
• Observes individuals entering the Museum entrance and report any irregularities or emergency to appropriate management or authorities.
• Actively promotes and sells annual memberships to patrons visiting the museum, answering questions and providing descriptions on benefits of becoming an annual member.
• Is aware of facilities including heating, cooling, locking, parking, emergency contacts and support.
• Responds to emergency needs by monitoring status of facilities and taking steps to reduce or eliminate personal risk to visitors, in accordance with Visitor Services training.
• Assists with clerical duties, which may be performed at the Front Desk for other Museum departments, as assigned from Guest Relations Manager or Retail Manager.
• Assists in the operation of the Museum Gift Shop, as needed.
• Performs other related duties as required.

1. Maintains and nurtures the mission of NIAM through effective management:

• Be aware of the Indian festival calendar and what is happening in the Indian American community in the US.
• Communicate with and support the Board of Directors in various Museum activities.
• Manage external communication of information with Chair of Marketing and the Board of Directors.
• Attend events that support the mission of the Museum.
• Raise visibility of NIAM in the community represent the Museum with various constituencies that support the mission of the Museum.
• Work closely with Vice President of Development and the Board of Directors for the major annual fundraising event.

2. Ensures the Museum’s fiscal viability by:

• Approving and monitoring the budget and financial resources in co-operation with the Board Treasurer and the Board of Directors.
• Monitoring Museum’s cash flow and all major expenditures in cooperation with Board Treasurer.
• Preparing monthly financial reports in cooperation with Board Treasurer.
• Participating in the annual audit, if required by the state.
• Identifying & recommending opportunities to monetize program offerings to the Board of Directors.
• Work closely with NIAM’s grant writers to identify, coordinate and manage grant applications.

3. Enable the Board of Directors to effectively oversee the Museum by:

• Working with staff to provide regular and specific information.
• Initiating discussion of new program and funding opportunities and policy changes.
• Implementing Board approved policy and programs and communicating this with staff.
• Working with staff to coordinate and direct short- and long-term planning in cooperation with the board.
• Assist with recruiting, training, and managing volunteers.
• Schedule and prepare agenda for Annual Meeting in June, followed by a New Board-Old Board handover meeting shortly thereafter.

4. Supervise and support staff by:

• Providing challenges, affirmations, and performance reviews in a timely manner.
• Encouraging staff development and training.
• Implementing personnel policies and salary structures.
• Approving new hires and terminations.

5. Manage major contracts/leases and rentals at the Center:

• Serve as the point of contact for lessees, vendors, real-estate mgmt. company, etc.
• Manage liability insurance and other insurance contracts.
• Evaluate, recommend and renegotiate contracts as needed.
• Communicate with vendors in a timely manner and approve invoices in cooperation with Director of Finance.
• Maintain databases of members, directors, interns, vendors, and others in cooperation with Board of Directors.

6. Knowledge, Skills and Abilities Required:

• A minimum of 5 years substantial demonstrated experience with the management of a non-profit organization, preferably in the arts.
• Experience with fundraising, including donor cultivation and monetizing opportunities.
• Strong interpersonal and communication skills including conflict management and problem solving.
• Ability to make thoughtful, productive decisions employing an inclusive process.
• Ability to adapt to change and the evolving nature of a position.
• Ability to approach people in a manner which creates harmony and cooperation.
• Ability to prepare and deliver written and oral reports and presentations in a variety of settings.
• Effective organizational skills and work with a Board of Directors.
• Ability to move around the Chicagoland area for meetings and conferences.